Terms And Conditions

Welcome to Impact Media OZ (“Company”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website:
👉 https://impactmediaoz.com/

By accessing or using our website and services, you agree to be bound by these Terms.

1. Services

Impact Media OZ provides digital services including, but not limited to:

• Website design and development
• Search Engine Optimization (SEO)
• Social media marketing
• Paid advertising and digital marketing strategies
• Hosting and maintenance services

All services are subject to individual agreements, proposals, or contracts.

2. Use of Website

You agree to use this website only for lawful purposes. You must not:

• Use the site in any way that causes damage or disrupts services
• Attempt unauthorized access to systems or data
• Use the website for fraudulent or harmful activities

3. Intellectual Property

All content on this website, including text, graphics, logos, and design, is the property of Impact Media OZ unless otherwise stated.

You may not reproduce, distribute, or exploit any content without prior written permission.

4. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information
• Respond promptly to communication and approvals
• Ensure you have rights to all materials provided (images, content, trademarks)

We are not responsible for delays caused by lack of client input.

5. Payments and Refunds

• All pricing will be outlined in proposals or agreements
• Payments must be made according to agreed schedules
• Deposits may be non-refundable unless otherwise stated
• Late payments may result in suspension of services

6. Project Timelines

We aim to deliver projects within agreed timelines. However:

• Timelines may vary based on project scope and client feedback
• Delays caused by third parties or client revisions are not our responsibility

7. Third-Party Services

We may use third-party tools or platforms (e.g., hosting providers, analytics tools, advertising platforms).

We are not liable for:

• Downtime or failures caused by third-party services
• Policy changes or restrictions from external platforms

8. Limitation of Liability

To the maximum extent permitted by law, Impact Media OZ shall not be liable for:

• Indirect or consequential losses
• Loss of data, revenue, or profits
• Website downtime or performance issues

All services are provided “as is” without guarantees of specific results.

9. Results Disclaimer

While we use proven strategies, we do not guarantee:

• Specific SEO rankings
• Exact traffic or conversion outcomes
• Advertising performance results

Digital marketing results may vary based on industry, competition, and external factors.

10. Termination

We reserve the right to suspend or terminate services if:

• Terms are violated
• Payments are not made
• Misuse or abusive behaviour occurs

11. Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use data.

12. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised date.

Continued use of the website means you accept the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted under the laws of Australia.

14. Technical Issues & Maintenance

A website is a technical product and may occasionally experience issues such as bugs, downtime, or performance interruptions.

By using our services, you acknowledge that:

• Technical issues may arise due to software updates, hosting environments, third-party integrations, or unforeseen errors
• Ongoing updates and maintenance may be required for optimal performance and security
• Uninterrupted functionality cannot be guaranteed at all times

Our team will make reasonable efforts to resolve issues promptly; however, resolution times may vary.

Refund Policy

At Impact Media OZ, we commit time, resources, and expertise to every project. By engaging our services, you agree to the following:

• Once a project has commenced, no refunds will be issued
• Deposits and initial payments are strictly non-refundable
• If a client cancels before work begins, refunds are at our discretion and may include administrative deductions
• No refunds will be provided for completed or partially completed work
• No refunds apply for delays caused by lack of client communication or input

By proceeding with our services, you acknowledge and accept this refund policy in full.